Privacy Policy

 

Introduction

This privacy policy is for customers and users of this website, Moorsweb.co.uk and served by Moorsweb, a trading name of Signa Technologies Ltd, and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the customers, the users, the website and website owners.  Furthermore the way the company and this website processes, stores and protects user data and information will also be detailed within this policy.

 

Customers

Below are details of how Moorweb collects, stores and uses your data to conduct its day-to-day business.  A customer is an entity that has either engaged with Moorsweb via email, telephone conversation, in person or website contact form for the purposes of utilising our services and products.

How is your personal data collected?

Your data is captured either via our website registration or sign-up form, email, telephone, or in person.

What personal information do we collect?

Details we would keep are:

  • Name
  • Full address
  • Email address
  • Telephone number

How long is this information kept for?

For the life of your contract for services with Moorsweb.  Once your contract with Moorsweb has been cancelled, these details are deleted from our database.

What do we do with your data once captured?

The information is entered into our CRM and used to contact customers if there is a problem with their service or we need to call to arrange maintenance or upgrade works to the network and/or the customer’s connection.

Do we share this information with third parties?

We do not sell or share your information with third parties.  We only provide our sub-contracted engineers with your details if they are to visit your premises to complete works on our behalf.  These sub-contractors do not store your information or use it for any other purpose.  Agreements with sub-contractors require that no information on Moorsweb customers can be shared with any other party.

We may also provide Moorsweb Link (the committee overseeing the running of Moorsweb) with details of their members for direct contact to notify their members of forthcoming AGM etc.

How do we safeguard your personal data?

Only key Moorsweb staff have access to the full customer CRM.  The traffic in and out of the CRM will be encrypted and besides the key staff, is only accessible by the customers on the network who will have their own encrypted login details so they can view their own data and usage stats of our service.  This is kept secure behind a firewall.

How can you access, amend or take back your personal information that we hold?

Under the new GDPR legislation you have the right to request and amend your personal information that Signa Technologies hold for you.  You can also request that your information be deleted at any time under the new guidelines.  To get access please contact us our Data Protection Officer, Julie Boswell at info@moorsweb.co.uk.

Once a request has been received, we may ask the customer to verify their identification.  In the case of deletion of information, where legally permitted to do so, we may decline your request if this interferes with providing you with broadband services.

 

Email Marketing

Once a customer has subscribed to our broadband services, they will be added to our email marketing list which is run via Mailchimp.  Customers are added to this list so we can notify them of any planned or unplanned maintenance or outages across the network.  We may also inform customers of any funding or useful information which is relevant to the service we provide.  If you do not wish to receive these emails, you can simply unsubscribe by clicking the unsubscribe link on the bottom of the Mailchimp emails.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Cookie Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

The cookies in use to deliver Google Analytics service are described in the table below.

Google Analytics

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer
http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

Google Chrome
https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

Mozilla Firefox
http://support.mozilla.org/en-US/kb/Blocking%20cookies

Apple Safari
http://docs.info.apple.com/article.html?artnum=32467

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy
Mailchimp Privacy Policy
Hubspot Privacy Policy

January 2016 Edited & customised by: Moorsweb, a trading name of Signa Technologies Ltd. Company Registration Number 10075611 (England and Wales). Registered office address: Crown Chambers, Princes Street, Harrogate, HG1 1NJ

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