Direct Debit Payment Scheme
This page provides information on our Direct Debit (‘DD’) scheme and provides links to a secure website run for Moorsweb by Payment Solutions Ltd where you can securely set up a DD to pay your Moorsweb subscription.
The icon below relate to the internet services described on the broadband package page. Please click on the icon that relates to the service you have requested.
This is linked to the secure Smart Debit processing site.
When you have completed the DD sign-up process, there is a return link to this page.
You should receive an automated confirmation email from Moorsweb/Payment Solutions/Smart Debit after a DD has been set-up on the secure site.
Direct Debit Payment Terms & Conditions
Payment by Direct Debit (DD) is a requirement of Moorsweb membership because it aids us in keeping our operating overheads down and therefore the costs to subscribing members. Please see the terms and conditions page for more details.
Direct Debit Guarantee
All the normal UK Direct Debit safeguards and guarantees apply.
No changes in the amount, date, frequency to be debited are made without notifying you at least five (5) working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building society.
You have the right to cancel a Direct Debit Instruction at any time simply by email or a phone call to Moorsweb via the contact details on this website, or by writing to your Bank or Building Society, ideally with a copy to Moorsweb.
Customer Service For Moorsweb’s Direct Debit Scheme
Should you have any issues or queries with your Direct Debit, please contact the usual Moorsweb helpdesk number or email firstname.lastname@example.org.