Standard Installation – Inside the Home

Location, location…

To get the most from your routers WiFi coverage, it is recommended that the router is placed in a location that you generally use your devices the majority of the time. This is however a general rule and you will likely want coverage through-out your home, this is most probably achievable with the standard router in a two up – two down property. If you happen to have a larger property with either thick walls or foiled back insulation you may require extra equipment to extend and boost the wireless signal around your home.

Our engineers will happily survey your property on the day of install to ensure the signal reaches to where you want and need it, if additional equipment is required we can quote and install if and where required.

The Router

Included with your broadband installation is a wireless router, this device takes the internet connection from the network outside of your property, terminates and distributes it internally via wires and wireless.

The standard router we supply at present is a TP-Link router and looks like this…

Detailed specifications can be found here.

Settings and Configuration

Once your broadband connection is installed, our engineers will install and configure the router using the best settings appropriate for your home, they will also connect a limited number of your devices to get you connected so please have these ready and waiting on the day of install.

Unless specifically instructed the SSID (wireless network name) and WPA2 passphrase (wireless encryption password) will be left as default, these can be found on the bottom of your router e.g.

Security

By default your wireless router is protected by the latest available encryption method (WPA2) and is secured by the passphrase (password) listed on the bottom of your router, as shown above. It is very important that you only share this passphrase with people known to you, anyone with this passphrase will be able to connect devices to your network.

Troubleshooting

When our engineers physically install your broadband connection they will connect the receiver outside to the router inside, it is important that the cables are plugged in the correct way, please see diagram below – if in doubt please call our helpdesk.

Lights, camera…internet!

Please see the basic troubleshooting table below, this is a quick reference guide to the lights on your router.

If all the cables are plugged in as above, there’s an orange light and you have no internet – please call the helpdesk.

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